Jess in Time

Business Analyst and Product Manager

Good software rarely happens by accident.

It takes careful listening, clear requirements, and someone willing to sit between stakeholders and engineers until everyone is speaking the same language. With over seven years in FinTech and banking software, I handle the conversations that make complex changes feel easy.

Jessica, independent Technical Product Manager and Senior Business Analyst

The Approach

I’m Jessica, a Technical Product Manager and Senior Business Analyst who gets things done by bringing people with me. Over the past seven years I’ve delivered complex digital transformations, platform migrations, and API integrations across highly regulated FinTech and banking environments.

The truth is, highly regulated projects fail when processes are sloppy or requirements are vague. My approach is straightforward: establish clean traceability from day one, turn chaotic workloads into a structured backlog, and write user stories that leave zero ambiguity for engineering teams.

North West UK · Remote · Hybrid

How I can help

01

Translating Complex Needs

I sit between stakeholders and engineers, turning messy business requirements into structured, crystal-clear user stories and technical specifications that everyone can build from.

02

Mapping & Improving Processes

I run discovery workshops and stakeholder interviews from the shop floor to the C-suite to map out as-is and to-be processes, identifying gaps and streamlining operations.

03

Driving Agile Delivery

I own backlogs, define clear acceptance criteria and definitions of ready/done, and keep cross-functional teams aligned from discovery through to release.

04

Delivering Seamless Migrations

I guide platform modernisations, data mappings, and UAT execution smoothly, ensuring business readiness and zero loss of operational continuity.

Delivery Collaborations

Where I've helped ship complex delivery

The teams I've dropped into, the systems we untangled, and what actually changed once we started working together.

Acorn Group logo

Acorn Group

Digital Transformation & Major Platform Migrations

  • Drove a major household insurance digital transformation, defining the data transformation requirements for an end-to-end migration of over 40,000 policies to the ICE Insuretech platform.
  • Went live on price comparison websites with a new business journey, and scoped and designed an MVP for a customer portal and direct-to-consumer sales journey.
  • Authored REST API specifications for identity verification and SIRA fraud prevention.
finova logo

finova

B2B Buy-to-Let SaaS Originations & Technical Consultancy

  • Key technical consultant for B2B SaaS originations serving tier-2 banks including Aldermore, Metro Bank and Redwood, delivering new features and production support.
  • Expert in product configuration, and involved in a major UX change across the cloud-based SaaS platform.
  • Drove a 36% backlog reduction (from ~1,100 down to 700 items) by analysing live bugs and working with product engineering to resolve them. The reduction came through process improvement measures that were outlined and brought forward to senior management.
MCE Insurance logo

MCE Insurance

Technical BA & REST API Specifications for Digital Insurance

  • Delivered the technical business analysis and product specifications for an Electronic Notice of Loss (ENOL) feature across high-volume digital insurance products.
  • Defined complex REST API integrations linking two separate geospatial and speed-limit location data providers into the core platform.
Pepper Financial Services logo

Pepper Financial Services

Regulatory Servicing Delivery & Debt Migration UAT Validation

  • Delivered the Rabo Bank (ACC loans) migration, an 11,000-case seasonal payments project, in close collaboration with finance teams to guarantee processing accuracy.
  • Led end-to-end UAT validation, defect tracking and SQL-driven test data creation across critical debt migration projects, including testing for the Ulster Bank migration following their exit of the Irish market.
  • Supported finance projects involving a reconciliation error for the former KBC loan book, including subsequent testing to ensure the fix was correct.
  • Ensured strict compliance with CCMA, CPC and SME codes across all regulated servicing delivery.
In Season Flowers logo

In Season Flowers

E-Commerce Workflow Optimisation & Digital Operations

  • Streamlined core e-commerce workflows and digital operations, translating complex business bottlenecks into structured process improvements.
  • Delivered faster order execution and reliable operational delivery.

Tools & systems

Checking practical fit?

Experian, Companies House, PayPal, RICS, claims systems and origination-to-servicing platforms, plus the day-to-day toolkit I work in.

See capabilities

“Requirements arrive with the thinking attached.”

Zeyu Yang

Product Designer (Ex-TikTok)

“A breath of fresh air from clients and colleagues alike.”

Samantha Hinchcliffe

Senior Product Manager (Data Strategy), finova

“Clear and concise requirements that keep projects moving.”

Abhishek Sharma

QA Engineer, finova

“One of the best people to have as a partner.”

John Richmond

QA Tester, Pepper Advantage

Available for new projects

Availability

I'm based in the North West, 25 minutes from Liverpool city centre and 45 minutes from Manchester and Chester.

I'm available for remote and hybrid work, and I can theoretically do one day a month in London for the right project.

Get in Touch

Available for new projects

If you need requirements untangled, a backlog structured, or a steady hand between stakeholders and engineers, send a note and I will come back to you. Please leave a telephone number if you would like a call.

Socials

LinkedIn